Last updated June 30, 2021
These Terms & Conditions (the “Terms”) describe your rights and responsibilities when using the services provided by Desktop.com AS, a Norwegian Limited Company, via Desktop.com (the “Services”). We ask you to carefully read through them.
If you are accessing the Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms and, in such event, “you” and “your” will refer and apply to you and that company or other legal entity.
These Terms and/or, if applicable, your written agreement with us, together form a binding legal “Contract” between you and us. “We,” “our”, “us” refers to Desktop.com AS.
You acknowledge and agree that all information provided by you when creating your account for the Services is accurate, complete and up-to-date and that you will inform Us of any material changes for so long as you access or use the Services. We reserve the right to suspend or terminate your Account and your right to use the Services if any information provided during the account creation process or thereafter proves to be inaccurate, not current or incomplete. You are responsible for keeping your login credentials up to date, safe and for preventing unauthorized use, in accordance with the Acceptable Use Policy. Please notify us immediately if you become aware that your credentials are being used without authorization.
Please review the Acceptable Use Policy, as it is part of these Terms.
“Customer” is the owner of an account. If you sign up for a business account, you are considered to agree to these Terms on behalf of that business entity. If you create a personal account, you as the individual are the Customer.
This is important for business accounts because the owner of such an account can re-assign all roles associated with the account and otherwise exercise its rights under the Contract.
As the primary owner of an account, Customer will:
A Customer may be able to make a certain user Admin (“Admin”) of an account, and as such this person will have important rights and controls over the account and other Authorized Users (defined below). This may include enabling Apps (which may incur fees); creating, de-provisioning, monitoring or modifying Authorized User Accounts, and setting User permissions.
Individuals authorized by Customer and/or Admin to access the Services (an “Authorized User”).
A Guest User can be invited to a shared Desktop by a Customer, Admin or Authorized User, or invited to a chat by any User. As a “Guest User”, you acknowledge and agree that the Terms provide the Customer and Admin user of such shared Desktop with certain rights. For example, Customer and Admin users may provision or deprovision access to the Services, enable or disable third party integrations and otherwise manage permissions.
Customer, Admin, Authorized Users and Guest Users are collectively referred to as “User” and “Users”.
User Content means the information you provide when participating in activities within the Services, such as content that you upload, post, email, transmit or otherwise make available through the Services or in chat logs, meeting recordings or files while using the Services.
Customer is ultimately responsible for any User Content that is posted, shared or otherwise made available via their account by any of its Users and the consequences thereof. Users agree that We will have the right to block access to or remove User Content if We receive complaints concerning any illegality or infringement of third party rights or if the User Content in other ways breaches the Acceptable Use Policy. Users further consent to determination of questions of illegality or infringement of third party rights in such User Content either by Us or by any agent designated by Us for this purpose.
We will under no circumstances be liable in any way for any User Content or other content viewed while using the Services, including, but not limited to, any errors in any such data or content, or any loss or damage of any kind incurred as a result of the use of, access to, or denial of access to any data or content.
Users may enter into an agreement with Desktop.com to purchase a subscription to access and use the Service, subject to these Terms (a “Paid Subscription”). Users also have the option to access and use limited features of the Service without payment, subject to these Terms (a “Free Account”).
For details regarding termination of Paid Subscriptions and Free Accounts, see the Termination section below.
Desktop.com AS reserves the right to modify or discontinue the Services, or change pricing with 30 days prior notice, without liability to Users. If you object to any such modifications, your sole recourse will be to discontinue using the Services.
You acknowledge and agree that any part of the Services may change from time to time without prior notice to you, and that We may add new features and change any part of the Service at any time without notice.
We may occasionally share information about our future product plans. Any public statements about those product plans are an expression of intent, but do not rely on them when making a purchase. If you decide to buy a subscription for our Services, that decision should be based on the functionality or features we have made available today and not on the delivery of any future functionality or features.
Similarly, we may from time to time allow certain users to test out new features using beta tests (“Beta Tests”). As the purpose of the Beta Tests is to test features that are not completely “done”, these features are provided on an “as is” basis and as such not subject to the same Terms or any other warranties made by Us for our regular Services.
We encourage Our Users to provide feedback to us on our Services, so that we can keep developing them in a direction that makes them the most useful. When Users send Us any kind of feedback We are automatically granted a perpetual, irrevocable, nonexclusive, worldwide license under all rights necessary for Us to use the ideas, content and suggestions in such feedback in any way, without any compensation to Users.
Similarly, We are not responsible or liable for content found via links to any third party websites. Links to such third party websites do not imply any endorsement by Us. You acknowledge sole responsibility for, and assume all risk arising from, your use of any such third party websites.
To utilize the Service, Users may need to have one or more valid and verifiable accounts with third-party platforms compatible with the Service ("Third-Party Platform(s)") and agree to the applicable terms and conditions governing the Users use of such Third-Party Platform(s). Users are solely responsible for complying with all applicable Third-Party Terms.
You may use the Services only for lawful purposes and in accordance with the Acceptable Use Policy, so we ask you to review it carefully.
We may involve and cooperate with law enforcement or other regulatory authorities, if there is reasonable suspicion that an action has been taken by Users that may constitute a breach of any applicable law.
In order to use Our password manager feature, you will be given a Secret Key and asked to create a Master Password. The Secret Key is generated on your own device and your Master Password is something you decide yourself. To keep your account and User Data safe, it is important that you create a strong and unique Master Password. Furthermore, it is of the utmost importance that you realize that access to both the Security Key and the Master Password is what gives you access to your account, so keep a copy in a safe place for your own reference and never send it to anyone. Know that we will never ask you for this information, nor should anyone else.
For security reasons, any communication with our customer service regarding these issues must be from your verified email address that is associated with your Desktop.com account.
We support payment using most major credit cards through our payment partner Stripe. Pricing for our Paid Subscription options can be found on the Pricing page of our website.
Free trial of Paid Subscriptions
At the end of the free trial of a Paid Subscription, the cost of your first subscription period will be charged through your registered credit card.
We will notify you of upcoming renewals a minimum of 7 days before they are due. Renewal fees are to be paid in advance and are non-refundable.
Should your renewal payment fail for any reason we will notify the Customer and Admin via email and in the interface of the Services. We will continue to try and charge your primary payment option. If the payment is still not successfully charged after 14 days from the due date we reserve the right to discontinue services for the account in question.
Check out our FAQ for more information about payment options and billing questions.
We will do our absolute best to ensure that the Services are available 24/7, except for planned downtime (which is expected to be rare).
We may leverage our employees, those of our business partners and affiliates, as well as third party contractors (the “Desktop.com Partners”) in exercising Our rights and performing Our obligations under these Terms. We will be responsible for the Desktop.com Partners’ compliance with Our obligations under these Terms.
You acknowledge that we own all rights to the Services, including all copyright, trademarks and all other intellectual property and proprietary rights (regardless if such rights are registered or unregistered) in all material or content supplied as part of the Services. We grant Users a limited license that is non-exclusive, non-sublicensable and non-transferable to use the above-mentioned material or content supplied as part of the Services, but only as necessary to use the Services and in accordance with these Terms. Desktop.com AS reserves all rights in and to the Services not expressly granted to Users in these Terms.
License to Content
We do not not claim ownership of User Content. However, you grant Us and our Partners a worldwide, royalty-free, non-exclusive, sublicensable, transferable license to use, reproduce, modify, display, distribute the content ONLY as necessary to:
(i) provide the Users with the Service, including any maintenance, diagnostic, troubleshooting and transmission of User Content to Third-Party apps and other individuals with whom you communicate via the Sites; and
(ii) monitor and improve the Service. You acknowledge and agree that the technical processing and transmission of data, including User Content, associated with the Service may require transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.
Customer represents and warrants that it has secured all rights in and to User Content from its Authorized Users and Guest Users as may be necessary to grant this license.
Users acknowledge and agree that We may collect or generate data relating to Users’ usage of the Services (“Usage Data”). "Usage Data" means usage data, meta data, performance data and other data related to how Users use and interact with the Services that is aggregated and anonymized such that it does not identify individual Users as the source or subject of such data.
We own all right, title and interest (including all intellectual property rights) in and to such Usage Data and Users further acknowledge and agree that We may use such usage data for any lawful purpose without credit or compensation to Users.
Some components of the Service may be provided with or have incorporated into them third-party software licensed under "open source" or other licenses ("Third-Party Software"). You acknowledge and agree that: (a) We have no proprietary interest in any Third-Party Software; (b) Third-Party Software is provided pursuant to the license terms applicable to such software.
As further described below, a Free Account remains active until terminated, while a Paid Subscription has a term that may get renewed or be terminated. These Terms remain effective until all subscriptions related to an account have been terminated. Termination of an account will terminate all subscriptions for all Users included under that account.
Unless a cancellation notice is given by Customer at least seven (7) days before the end of a subscription term, all subscriptions automatically renew.
Users may terminate its Free Account immediately without cause. We may also terminate a Free Account without cause and without notice. You acknowledge that we will not be liable to you or to any third party for any such termination.
An account with a Paid Subscription may be terminated without notice if the User breaches these Terms, applicable law or any of the policies that are referenced in these Terms*. You acknowledge that we will not be liable to you or to any third party for any such termination.
Customer is responsible for any breach caused by any User connected to its account.
Customer can terminate its own account from within the Services.
You represent and warrant that you have validly accepted these Terms and that you have the legal authority to do so. Customer represents and warrants that it is responsible for the conduct of its Admin, Authorized Users and Guest Users and their compliance with these Terms and any of the policies that are referenced in these Terms.
YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES AND ALL RELATED COMPONENTS AND INFORMATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. WE DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF TITLE, FITNESS FOR A PARTICULAR PURPOSE, CORRECTNESS, ACCURACY, RELIABILITY AND NON-INFRINGEMENT. WE MAKE NO REPRESENTATIONS CONCERNING ANY OF THE CONTENT THAT YOU MAY ACCESS VIA THE SERVICE, AND WE WILL NOT BE RESPONSIBLE OR LIABLE FOR THE LEGALITY, ACCURACY OR DECENCY OF MATERIAL ACCESSED VIA THE SERVICE. USERS FURTHER ACKNOWLEDGE THAT WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. YOU HEREBY AGREE TO RELEASE US FROM ANY AND ALL DAMAGES OR CLAIMS IN ANY WAY CONNECTED TO THE SERVICES.
YOU ACKNOWLEDGE AND AGREE THAT YOU ARE FULLY RESPONSIBLE FOR THE SECURITY OF YOUR ACCOUNT INFORMATION,LOGIN DETAILS AND PASSWORDS, AS WELL AS FOR ANY ACTIVITY THAT TAKES PLACE ON THE SERVICE USING YOUR ACCOUNT (REGARDLESS IF YOU ARE AWARE OF IT OR NOT). YOU ALSO AGREE TO INFORM US IMMEDIATELY VIA EMAIL TO PRIVACY@DESKTOP.COM IF YOU SUSPECT THAT YOUR ACCOUNT INFORMATION HAS BEEN COMPROMISED. WE WILL NOT, NOR WILL THE DESKTOP.COM PARTNERS, BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO COMPLY WITH THIS SECTION.
IN NO EVENT WILL OUR OR THE DESKTOP.COM PARTNERS’ AGGREGATE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY) EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE LAST EVENT GIVING RISE TO LIABILITY. THE FOREGOING WILL NOT LIMIT YOUR PAYMENT OBLIGATIONS UNDER THE “PAYMENT TERMS” SECTION ABOVE.
YOU UNDERSTAND AND AGREE THAT WE AND OR THE DESKTOP.COM PARTNERS WILL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES WHICH YOU MAY INCUR, HOWSOEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING, WITHOUT LIMITATION, ANY LOSS OF PROFITS OR REVENUES (WHETHER INCURRED DIRECTLY OR INDIRECTLY), LOSS OF GOODWILL OR BUSINESS REPUTATION, LOSS OF DATA, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR ANY OTHER TANGIBLE OR INTANGIBLE LOSS.
ADDITIONALLY, YOU ACKNOWLEDGE AND AGREE THAT THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY PROVISIONS OF THESE TERMS FAIRLY ALLOCATE THE RISKS BETWEEN US AND USERS, AND YOU AGREE THAT WE HAVE RELIED ON THESE PROVISIONS IN DETERMINING WHETHER TO ENTER INTO THESE TERMS WITH YOU AND TO MAKE THE SERVICE AVAILABLE TO YOU.
THE ABOVE MENTIONED DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
YOU AGREE TO INDEMNIFY AND HOLD HARMLESS DESKTOP.COM AS AND ITS EMPLOYEES, DIRECTORS, AUTHORIZED AGENTS, PARTNERS, PARENTS, SUBSIDIARIES AND LICENSORS AGAINST ANY AND ALL CLAIMS, PROCEEDINGS, DEMANDS AND COSTS RESULTING FROM OR IN ANY WAY CONNECTED TO YOUR USE OF THE SERVICE.
IN NO EVENT (INCLUDING, WITHOUT LIMITATION, IN THE EVENT OF NEGLIGENCE) WILL DESKTOP.COM AS AND ITS EMPLOYEES, DIRECTORS, AUTHORIZED AGENTS, PARTNERS, PARENTS, SUBSIDIARIES AND LICENSORS BE LIABLE FOR ANY ACTUAL, CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT, SPECIAL OR PUNITIVE DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF MANAGEMENT OR OFFICE TIME, BUSINESS INTERRUPTION, LOSS OF ANTICIPATED SAVINGS, LOSS OF INFORMATION OR DATA, OR PECUNIARY LOSS), IN CONNECTION WITH OR ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICE, OR THE FURNISHING, PERFORMANCE OR USE OF ANY OTHER MATTERS HEREUNDER WHETHER BASED UPON CONTRACT, TORT OR ANY OTHER THEORY INCLUDING NEGLIGENCE, EVEN IF EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE RESERVE THE RIGHT TO ASSUME EXCLUSIVE DEFENSE , CONTROL AND SETTLEMENT OF ANY MATTER FOR WHICH YOU ARE OBLIGED TO INDEMNIFY US UNDER THESE TERMS AND YOU AGREE TO COOPERATE AT YOUR OWN EXPENSE IN THE DEFENSE AND/OR SETTLEMENT OF SUCH MATTER.
You grant Us the right to use your company name and logo as a reference for marketing purposes on Our website and in other public or private communications with Our existing or potential customers. We don’t want to list customers who don’t want to be listed, so you may send Us an email to firstname.lastname@example.org stating that you do not wish to be used as a reference.
We will not be liable for any failure or delayed performance of Our obligations that result from any condition beyond Our reasonable control, which may include, but not be limited to, governmental action, acts of terrorism, earthquake, pandemic, war, fire, riots, flooding, acts of God, a failure by a third party hosting provider or utility provider, labor conditions or strikes, power failures, Internet disturbances, or acts or omissions of third parties.
The parties are independent contractors these Terms do not create a partnership, franchise, joint venture, agency or employment relationship between the parties. There are no third party beneficiaries to these Terms.
You may not assign any of your rights or obligations under these Terms, whether by operation of law or otherwise, without Our prior written consent.
We may assign Our rights and obligations under these Terms in our sole discretion to an affiliate, or in connection with an acquisition, sale or merger.
Email and Desktop.com Messages
Notices relating to these Terms will be sent via email, although we may from time to time choose to provide notice to you through the Services instead (e.g., a Desktop.com push notification). To send Us a notice, please do so via email to email@example.com
We may at some point make changes to these Terms or any of the policies referenced herein. If we make a material change, we will notify you either by emailing the email address associated with your account or by notifying you through the Services. You may review the most current version of the Terms at any time by visiting this page, please note the “last updated” date at the top of the page, and by visiting the most current versions of the other policies that are referenced in these Terms. The revised Terms will become effective upon posting of the change.
If Users access or use the Services after that effective date, that use will constitute an acceptance of any revised Terms. If you are accessing the Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to the revised Terms.
If any section within these Terms is held by a relevant court of law to be unlawful, the wording will be modified and interpreted in such a way that the intended purpose of the section in question is achieved to the fullest extent possible and permitted by law.
Should individual sections of these Terms be or become wholly or partially invalid the remaining Terms will be unaffected.
Our failure to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorised representative of Desktop.com AS. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.
The courts of Norway will have exclusive jurisdiction over any claim arising from, or related to, the use of the Services although We retain the right to bring proceedings against you for breach of these Terms in your country of residence or any other relevant country. These terms are governed by the laws of Norway.
The terms of the United Nations Convention on Contracts for the Sale of Goods do not apply to these Terms. The Uniform Computer Information Transactions Act (UCITA) will not apply to these Terms regardless of when or where adopted.
Desktop.com Acceptable Use Policy
Last Updated: December 23, 2020
Desktop.com AS (“Desktop.com”) has created this Acceptable Use Policy (AUP) to keep the products and services running smoothly without misuse or abuse. This AUP must be read in conjunction with the Terms & Conditions as it forms a part of those Terms. Capitalized words used below but not defined in this policy have the meaning set forth in the Terms & Conditions. “We,” “our” and “us” refers to Desktop.com.
This AUP sets out a list of acceptable and unacceptable conduct for our Services. If we believe a violation of this policy is deliberate, repeated or presents a credible risk of harm to other users, our customers, the Services or any third parties, we may suspend or terminate your access. This policy may change, so we recommend that you check back regularly for updates and changes.
Please note that, in order to prevent attempts to circumvent this policy, we reserve the right to remove content that is inconsistent with the idea and purpose of this policy, even if it’s something that is not explicitly forbidden by the letter of the policy. In other words, if you do something that isn’t listed here verbatim, but it “looks or feels” like something listed here, we may still act on it.
The word “Services” in this policy refers to all websites owned or operated by Desktop.com, the Desktop.com app and/or any related services, sub-domains and pages.
The word “Content” in this policy refers to: (1) any information, data, text, software, code, scripts, music, sound, photos, graphics, videos, messages, tags, interactive features, or other materials that you share or otherwise provide in any manner to the services and (2) any other materials, content, or data you provide to Desktop.com or use with the Services.
We kindly ask you to:
We will not allow the following, so we ask that you DO NOT:
Our right to terminate/suspend your account
Without affecting any other remedies available to us, we may permanently or temporarily terminate or suspend your account or access to the services without notice or liability if we (in our sole discretion) determine that you have violated this Acceptable Use Policy.
Please feel free to contact us if you have any questions about this Acceptable Use Policy. You may contact us at firstname.lastname@example.org or via our mailing address below:
c/o Okonova 360 AS
Krags gate 144
4950 RISOR, Norway
These Terms and all policies references herein, and, if applicable, your written agreement with us, constitute the entire Contract between the parties and supersedes all prior written or oral proposals or representations.