Making calls with Desktop.com

You can make calls and video conferences using Desktop.com

This option is available if you enabled the Communicate feature package

There are 2 types of calls available:

- Direct (one-to-one callsbetween members/guests or between a member and an external person not associated with the Desktop.com account)

- Group ( calls between several team members)

Please note that to make calls or video conference with someone, you need to make sure that you belong to the same workspace

There are certain restrictions on the participants' number:

Free accounts: Max video/Audio participants = 5 in a call. Max 1 hour meetings

Pro accounts - Max video/Audio participants = 25 in a call. Max. 24 hour meetings

Enterprise accounts - Max video/Audio participants = 100 in a call. Max. 24 meetings

How start calls:

1) Open the Desktop.com app

2)To start a Direct call: navigate to the People panel on the top right -> select the team member from the list and -> click the Call/ Video call button

3) To start a Group call: navigate to Chats -> select the group/channel -> click the Call / Video call button

*Learn how to start a chat here

4) Now you can initiate calls with this user/group from the Meetings menu -> Calls

5) If you enabled Organize&Search + Communicate feature package, you can call all members of the particular desktop. Make sure, that you created a group and assigned to the desktop before making a call.

 6) You can invite other people to your call/video call which has already started. Click the Participants button on the bottom panel and then click the Invite Someone button

 7) To share the meeting link during the call, click the 3 dots button on the bottom panel and select Invite people option

8) You can either copy and share the link or share meeting invitation

9) To manage your meeting settings, tap the 3 dots button on the bottom panel

10) Click the Chat button to send any important messages during the meeting and select the Chat tab

11) Click the Share screen button to start your presentation

12) You can create a poll during a call if you need to consult with your team. Click the Chat button on the bottom panel. Switch to the Polls tab and click the Create a poll button

13) Enter the poll question and then add poll options. Click the Add option button if you need to add more choices. Click the Send button when you are ready

14) Now team members can vote by checking the boxes and then clicking the Submit button

15) Check the results by clicking the Show details button or change your choice by clicking the Change vote button

Find more useful guides in our list of the most related articles:

Breakout rooms
How to share video and audio directly in a call
How to share a screen in a video conference
How to enable screen-sharing on MacOs Chrome
How to schedule meetings
How to edit scheduled meetings
Chat with Desktop.com