Plans

Yes, we have a Free plan where you can trial the full service as long as you want with just a few limitations.  You can upgrade to the Pro plan at any moment.  

To upgrade your plan, you can either click on the Upgrade to Pro link in the left sidebar, or  go to Settings → Billing and upgrade to Pro.  Complete the requested details and you are ready to go!

We accept Visa, Mastercard and American Express credit cards.

Yes.  With the Free plan you can have 4 internal members and unlimited guests to your Desktop account.  Pro plan customers can add up to 250 internal members and unlimited  guest users.  Each internal member is charged per user per month on a Pro account and there is no charge for guests on any plan. Enterprise plan customers can add above 250 internal users and unlimited guest users.

When you delete a user from your account, they will be removed from all desktop workspaces that they have been added to.  If you are on a Pro or Enterprise account, you will receive a prorated refund for the user.

Yes. You can have as many accounts as you would like. You can access them in the one account view.

You can cancel user licenses at any time.  For any payments made there will be prorated refund from the cancellation date and will appear on your next invoice.

Go to Settings → My Profile → Delete Account.  Once you delete your account all settings and passwords will be deleted.  For linked accounts, you may need to reset your multi factor authentication.

When you cancel your Pro plan, your account will deleted and your workspaces will no longer be accessible.  Your information will be stored for 3 months, and then permanently deleted.   During this period, you can reactivate your account by contacting us at support@desktop.com. In addition, you may downgrade to a Free account.